Need Help? Call 800-232-7094
QUICK REFERENCES
Email Address
username@swift-services.net
POP Mail Server
mail.swift-services.net
SMTP Mail Server
smtp.swift-services.net
Support Desk
7 Days A Week, 365 Days A Year
7:00AM – 10:00PM
Our Support Desk is available 7 days a week, 365 days a year (7:00am-10:00pm) for your convenience. We have a team of local support desk representatives that will be happy to assist you. When contacting the Support Desk you will be presented with an option to speak to a technician, or to leave a message for the next-available technician to return your call. It may be possible all representatives are assisting other customers, and rest assured if you leave a message your call will be returned by the first available Support Desk personnel.
Email Configuration
What You Need To Know
Incoming Mail Server
Type: POP
Server name: mail.swift-services.net
Port: 110
If you have an option for SSL – you do NOT want that option enabled.
Username: beginning portion of your email address – everything before the @ symbol (i.e. – jdoe@swift-services.net the username would be jdoe)
Password: your password for our service
Outgoing Mail Server
Type: SMTP
Server Name: smtp.swift-services.net
Port: 25
If you are asked if the SMTP server requires a username and password – or requires a login – you do not select that option
Alternate Authenticated Outgoing Mail Server (for use with your tablets, smart phones, or laptops used for traveling outside of our service area).
Type: SMTP
Server Name: smtp2.swift-services.net
Port: 587
You DO want to select the options that the Outgoing Server requires authentication – or a username and password. Then insert your same username and password used for the Incoming server.
Need Help? Call 800-232-7094
Remote Support
Get Help Remotely
Support Desk
Need a hand with a technical issue? Our team can connect directly to your computer through a secure remote support session using Splashtop SOS. This allows us to troubleshoot and resolve issues quickly — no on-site visit required.
How It Works
- Request Support: Contact our Support Desk to begin a remote session.
- Generate Your Access Code: Click the button below to open the Splashtop SOS page.
- Download & Run the Program:
- A small Splashtop application will download automatically.
- If it doesn’t, you can choose the correct download link for your device (Windows, Mac, Android, or iOS).
- Open the downloaded file to launch the program.
- Provide Your Code: The program will display a 9-digit one-time access code. Share this code with your technician so they can securely connect.
- End the Session Anytime: When support is complete, simply close the Splashtop program to end the connection. Your computer cannot be accessed again unless you re-launch the app and provide a new code.
Remote Support Session Disclaimer (RSSD)
By requesting and accepting a remote session from a SWIFT Support Desk representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. SWIFT Support Desk does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of your Internet or email software.
SWIFT Support recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing our support desk operator to initiate a remote support session. We further recommends that you remain seated at your desktop throughout the entire remote session.
SWIFT Support Desk will call before any session is established and agreed upon. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. SWIFT Support Desk will not be held responsible for any data loss if any occurred during or after a remote session.
SWIFT Support Desk continuously undertakes measures to take the utmost care when in use of your computer. However, we cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.
SWIFT Support Desk provides a licensed copy of Splashtop SOS to connect to your installation. If you do not accept, then it is your responsibility to provide us a different tool, at your own cost, that offers the same functionalities.
Frequently Asked Questions
How can I configure my email for your service?
Our Email Configuration page provides the necessary information for configuring any email program or application for our service. There is also information provided for configuring email on mobile devices such as tablets and smart phones. If you need further assistance, our Support Desk is available to assist.
How can I change my password?
Click this link: Password Changer and follow the instructions there.
My internet connection seems slow – what can I check?
There are many possible factors that can result in poor internet speeds when web-browsing, video buffering etc. Here are a few common causes and tips:
- Verify whether the same issues occur on other devices. Test with a different computer, or device. If the issue only occurs with one PC or device, then the problem is not with your internet connection, router / modem.
- Reboot, reboot, reboot. Restarting your computer, router and modem if you have them can oftentimes result in improvements in the connection.
- If you’re using Wi-Fi, you might find that your router and internet are fine, but your wireless signal is weak or experiencing interference, causing a slowdown. In that case, you may need to reposition, tweak, and boost your router. There are many online tips available for tweaking the wireless channel or signal within your wireless router.
- Look for bandwidth hogging applications, or devices. If your computer is downloading a large file, streaming Netflix or a YouTube video, it may have an effect on the speed of other applications or devices. Similarly, if other devices in the home are streaming video such as Netflix, or performing online gaming etc. you may see a degradation of speed to other devices in the home. The more bandwidth that is in use by other devices or programs, the less bandwidth that will be available elsewhere. “Cloud” backup services such as Apple ICLOUD, or Dropbox may also be running in the background, backing up your pictures and videos etc. to an off-site backup to the web. This can transfer very large amounts of data and oftentimes without you even being aware. Look to turn off those services, or only run them when the Internet will not otherwise be in use.
- Check your web-browser (Internet Explorer, Google Chrome, Mozilla Firefox etc). It may be that your Internet connection is fine, but your web-browser is experiencing troubles, or loaded with Add-ons, Extensions, or Plugins that are slowing down the response time. It may be a good practice to have alternate web-browsers to test. If you customarily use Internet Explorer – try Mozilla Firefox or Google Chrome. These alternate browsers are oftentimes less susceptible to troublesome Add-ons and extensions. You will also want to disable or remove Add-ons, plugins, or extensions periodically within your browser to keep it running smooth.
- Test your connection speed. Turn off any other computers or devices that may potentially be using the Internet connection – including smart-phones and tablets – and then test your Internet speed. There are online speedtest sites that can give a fairly accurate report of your connection speed. Keep in mind these testing sites are off-site, so if you are able to test to these remote locations and receive 70% of your advertised speed, or higher – that is a good result. Compare those results with the rate plan you are paying for.
Popular online speedtest sites:
http://www.speedtest.net/
http://www.speakeasy.net/speedtest/